App Name: eZway
Company: Forlok Technologies Pvt. Ltd.
Effective Date: January 2024
Welcome to eZway, a mobility platform operated by Forlok Technologies Pvt. Ltd., a company registered in Hyderabad, Telangana, India.
These Terms of Service ("Terms") govern your access to and use of the eZway mobile application, website, and related services (collectively referred to as the "Platform").
By downloading, installing, or using the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, you must not use the Platform.
eZway is a technology platform that connects drivers and passengers who wish to share rides through car pooling or bike pooling along similar routes.
The Company does not own, operate, or control the vehicles used for rides on the Platform.
Drivers and passengers interact directly through the Platform to arrange shared rides.
Drivers using the Platform act as independent individuals and not as employees, partners, or agents of Forlok Technologies Pvt. Ltd.
To use the Platform, you must:
The Company reserves the right to verify identity and account information at any time.
Users who wish to offer rides as drivers must additionally:
Driver accounts may require verification before activation.
The Platform allows drivers and passengers to share rides when traveling in similar directions.
Features of the pooling service may include:
Drivers may offer available seats in their vehicle, and passengers may request to join the ride.
The Platform provides transparent trip cost visibility before a ride is confirmed.
Payments may be processed through supported digital payment systems integrated into the Platform.
The Company may introduce features such as:
All payments must be made through authorized payment methods available in the app.
All users must maintain a safe and respectful environment while using the Platform.
Users agree to:
The Company may suspend or terminate accounts that violate safety standards.
Users must not engage in activities that misuse the Platform, including but not limited to:
Violation of these rules may result in account suspension or permanent removal.
Users may cancel ride requests through the Platform.
Cancellation terms may include:
Specific cancellation rules may be displayed within the app at the time of booking.
To the maximum extent permitted by applicable law:
Forlok Technologies Pvt. Ltd. provides a technology platform only and is not responsible for:
Users participate in pooling rides at their own discretion and responsibility.
The Company reserves the right to suspend or terminate accounts if a user:
Users may also request deletion of their account through the app settings or by contacting support.
Forlok Technologies Pvt. Ltd. may update these Terms from time to time.
Users will be notified of significant changes through:
Continued use of the Platform after changes indicates acceptance of the updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of the Platform shall be subject to the jurisdiction of the courts located in Hyderabad, Telangana, India, unless otherwise resolved through alternative dispute resolution mechanisms.
For legal inquiries or questions regarding these Terms, please contact:
Email: legal@forlok.com
© 2024 Forlok Technologies Pvt. Ltd.
All rights reserved.
Registered in Hyderabad, Telangana, India.
