Privacy Policy

Privacy Policy eZway

App Name: eZway

Company: eZway Technologies Pvt. Ltd.

Last Updated: March 2026

1. Introduction

eZway Technologies Pvt. Ltd. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how eZway, our ride pooling platform, collects, uses, stores, and protects the information you provide when using our mobile application and related services.

By using the eZway application, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

To provide our services effectively, we may collect the following types of information.

Personal Information

When you create an account or use our services, we may collect:

Full name
Phone number
Email address
Profile photo
Date of birth
Government-issued ID for verification (such as Aadhaar, PAN, or Driving License)

Driver Information

If you register as a driver on the platform, we may collect:

Driving license details and expiration date
Vehicle registration number
Vehicle make, model, and year
Vehicle insurance details
Other vehicle verification documents required by law

Usage Information

We may also collect information related to how you interact with the app, including:

Ride booking history
Trip details and transaction records
In-app communications
App usage activity and preferences

3. Location Information

Location information is essential for ride pooling services.

The eZway app may collect:

Real-time GPS location while using the app
Background location during active rides
Pickup and drop-off locations for ride matching

Location information helps us:

Match drivers and passengers traveling in similar directions
Provide navigation and live trip tracking
Improve route suggestions

You can disable location access through your device settings, but some app features may not function properly without it.

4. How We Use Your Information

We use the collected information for the following purposes:

Matching drivers and passengers for pooling rides
Processing ride bookings and transactions
Verifying user identity and driver credentials
Providing customer support
Sending ride confirmations, notifications, and updates
Improving ride matching algorithms and service performance
Detecting and preventing fraud or misuse of the platform
Complying with legal and regulatory requirements

5. Sharing of Information

We do not sell or rent your personal information to third parties.

However, some information may be shared in the following situations.

With Other Users

To facilitate rides:

Your first name and profile photo may be visible to ride partners
Drivers and passengers may see pickup and drop-off locations
Phone numbers may be temporarily shared during active rides for coordination

With Service Providers

We may share limited information with trusted service providers who help operate the platform, such as:

Payment processing services
Cloud storage providers
Map and navigation services
Notification and communication providers

These partners are required to protect your data and use it only for service delivery.

Legal Requirements

We may disclose information when required by law, including:

Government or law enforcement requests
Court orders
Legal compliance obligations

6. Data Security

We implement industry-standard security measures to protect your data.

These include:

Encrypted communication between the app and servers
Secure storage of sensitive information
Restricted access to user data
Continuous monitoring for suspicious activity

While we strive to protect your information, no internet-based system can guarantee absolute security.

7. Device Permissions

The eZway application may request the following device permissions:

Location - For ride matching, navigation, and live tracking
Camera - For profile photo and document verification
Storage - For saving app data and receipts
Notifications - For ride alerts and updates
Phone - To allow drivers and passengers to call each other during rides

Users can control these permissions through their device settings.

8. Data Retention

We retain user information only for as long as necessary to provide services and comply with legal obligations.

Typical retention periods include:

Account data while the account is active
Transaction records as required by tax regulations
Ride history for dispute resolution and service improvement

9. Account Deletion

Users may request deletion of their account and personal data by:

Using the Delete Account option in the app settings, or
Contacting us via email.

We will process deletion requests within a reasonable period, subject to legal requirements.

10. Children's Privacy

The eZway platform is intended only for individuals 18 years and older.

We do not knowingly collect personal information from individuals under 18 years of age.

If we become aware that such information has been collected, it will be removed promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

When updates are made:

The Last Updated date will be revised
Significant changes may be communicated through the app

Continued use of the platform after updates indicates acceptance of the revised policy.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us.

Email: privacy@eZway.com

This Privacy Policy is governed by the laws of India.